Views & Analysis from our Experts
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Prize in the Sky: Creating Drone Programs for Local Governments

Private-sector pundits love to drone on about drones! Also known as Unmanned Aircraft Systems (UASs), drones are dramatically altering processes and increasing opportunities in the for-profit world. There is no doubt that these changes and...

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10 Non-tech Strategies for Tech Project Success

Success is slippery and can be evasive, even on the simplest of projects. Grasping it grows harder during lengthier and more complex undertakings, such as enterprise-wide technology projects—and requires incorporating a variety of short- and...

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Policies, Procedures and Plans – Defining the Language of Your Organization

Good Practices Are Not Enough

When it comes to IT security, more than one CEO running a small organization has told me they have really good people taking care of “all that.” These CEOs choose to believe their people perform good practices. That...

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Guilty until proven innocent? ACA employer penalty letters are here.

A penalty letter doesn’t mean the IRS is correct, but it’s important you know what to do to avoid paying an erroneous penalty. 

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Success by Steering Committee

Most of us have been (or should have been) instructed to avoid using clichés in our writing. These overstated phrases and expressions add little value, and often only increase sentence length. We should also avoid clichés in our thinking, for...

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Segmenting Accounts Receivable Reports: How to Use Your Reports to Understand Where You Are
In a previous blog post, “Six Steps to Gain Speed on Collections”, we discussed the importance of regular reviews of long-term care facility financial performance indicators and benchmarks, and suggestions to speed up collections. We also noted...
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The SOC 2 Update — How will it affect you?

Is your organization a service provider that hosts or supports sensitive customer data, (e.g., personal health information (PHI), personally identifiable information (PII))? If so, you need to be aware of a recent decision by the American...

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The People Component: Why Higher Education Institutions Should Focus on Staff When Implementing an ERP System

The relationship between people, processes, and technology is as elemental as earth — and older than civilization. From the first sharpened rock to the Internet of Things, the three have been crucially intertwined and interdependent. There would...

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Cybersecurity Playbook for Management: Maturity Modeling

For professional baseball players who get paid millions to swing a bat, going through a slump is daunting. The mere thought of a slump conjures up frustration, anxiety and humiliation, and in extreme cases, the possibility of job loss.

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Top Three Takeaways: 2017 NASHP Conference

After working with state health policy for seven years and Medicaid for 16, I had the opportunity for the first time to attend the 30th Annual National Association of State Health Policy (NASHP) Conference on October 23–25, 2017. Here are my top...

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